Return Policy

1. Overview

We want you to love your furniture. If you're not satisfied with your purchase, we offer a 14-day return window for most products. This policy explains what can be returned, how the process works, and when to expect your refund.

2. Return Window

You have 14 calendar days from the date of delivery to initiate a return. After 14 days, we are unable to accept returns unless the product is defective and covered under warranty.

3. Return Eligibility

To be eligible for a return, items must be:

• In original, unused condition
• In all original packaging with tags and labels attached
• Free from stains, damage, or signs of assembly beyond normal inspection

Non-returnable items:

• Custom or made-to-order furniture
• Clearance or final-sale items (marked as such at purchase)
• Assembled furniture that cannot be returned to original packaging
• Mattresses and bedding that have been opened or used (hygiene reasons)

4. How to Initiate a Return

To start a return:

1. Contact us at woodyork.ae@gmail.com with your order number and reason for return.
2. We will review your request and, if eligible, provide return instructions within 2 business days.
3. Package the item securely in its original packaging.
4. Our delivery partner will collect the item from your address at a scheduled time.

5. Return Shipping Costs

If the return is due to a defective product or an error on our part (wrong item delivered), we cover the return shipping cost. For all other returns — including change of mind — the return shipping cost is the customer's responsibility and will be deducted from the refund amount.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7-10 business days to your original payment method.

Refunds include the product price. Original delivery charges are non-refundable unless the return is due to our error.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

8. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

9. Questions?

If you have questions about returns or need help with a return request, contact us at woodyork.ae@gmail.com or through our Contact page.