Privacy Policy

1. Introduction

WoodYork ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use woodyork.ae ("the Website") or interact with our services.

We adhere to applicable data protection principles in the United Arab Emirates. By using the Website, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Contact details: name, email address, phone number
• Account credentials: email and password for account creation
• Order information: delivery address, billing address, payment details
• Communications: messages sent through our contact form or customer support

Information collected automatically:

• Usage data: pages visited, products viewed, time spent on site
• Device information: browser type, IP address, device type
• Cookies and similar technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders, inquiries, and account
• Improve our Website, products, and customer experience
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and maintain the security of our platform

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Payment processors (Stripe, PayPal), email services (Resend), hosting providers (Vercel), and analytics tools — all bound by data processing agreements
• Seller partners: If you purchase through an affiliate seller link, limited order details are shared with that seller to fulfil your order
• Legal authorities: When required by UAE law or to protect our rights and safety

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for longer periods where required by law or for legitimate business purposes, such as fraud prevention and financial record-keeping.

6. Data Security

We implement industry-standard security measures — including encryption, secure servers, and access controls — to protect your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your data.

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise these rights, contact us at woodyork.ae@gmail.com.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out at woodyork.ae@gmail.com or via our Contact page.